MVI provides a full-featured web-based Work Order Management software system that businesses use to drive performance and improve return on investment. Eliminate phone calls, post it notes, missing paperwork by using MVI solutions to reduce costs, increase customer satisfaction, and increase value.
Work Order Requests
Improve efficiency by providing an easy tool for submitting work requests, to maintain customer satisfaction with alerts when customer requests are approved, rejected and completed. MVI enables the unlimited number of customers to easily submit requests via email automatically captured. Take work orders and service requests from your Intranet site. Immediate routing of requests to designated individuals for approval based on business rules. Sort orders by customer, priority, region, problem type, or other user-definable filters.
You have the ability to configure Work order computer screens with desired form layout, fields, and workflow. Record and track all work orders and work requests in the system. Capture labor, parts and material costs by customer, building, department, cost center or other user-definable criteria, built-in Planning and Scheduling tools, user defined email notification capabilities. Assign multiple employees and multiple job procedures to work orders, user defined cause, failure and remedy codes specific to project. Record and track multiple labor, parts and material costs. Track job time, response time, machine downtime and other metrics. Assign Work Orders to projects and view project history Upload manuals, drawings or any rich media documents and relate them to work orders. Mobile work order system.
Print work orders in a HTML or PDF format and customize the printed form. Apply user-defined filters to the list view to easily locate work orders. Print and close groups of work orders with Group menu options.
When an order is placed on your website with multiple items in the order, your staff needs to efficiently gather these items and check them off the work order. This feature contains a status setting for the work order. This allows staff to save the work order that is in progress and pick up the next day where they left off.