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MVI Help Desk takes the finest features of the helpdesk, trouble
ticket and CRM and integrates them into a secure web based device
that is powerfully productive yet very user friendly. This module
takes support to a new level of effectiveness within any company.
Help Desk gives you a wide-ranging control and visibility of your
customer’s support issues. To handle the request for assistance
weh have opened a new site and renamed our Help Desk product, Full
Spectrum Help Desk, to view demo or read more about help desk please
click here.
Full Spectrum Help Desk Provides:
- Organizes and stores all support communications
- Displays all support request individually or by group
- Allows for updating of all support requests
- Tracks support actions, giving management a real-time picture
of support status
- Stored support requests allows management to review how to
improve support
- Support request are catalogued under customer identity
No technical knowledge is necessary for use of Help Desk, because
it uses a web based interface that is so intuitive you will be working
in minutes. Help Desk, needs only a few changes of e-mail settings,
and to create users. Help Desk is completely compatible with every
current web and e-mail hosting service. Of course the system also
comes equipped with it own email system.
Help Desk is accessible from any computer with up to date web browsers
and any Internet connection. No software needs to be downloaded
to your network or computers. Help Desk is a hosted software which
can integrate its powerful features while our staff handles the
support and maintenance. Security is handled by a SSL certification
either ours or yours.
You control how the system works, by deciding what mail goes into
each queue for routing. Each queue is an area of responsibility,
or a department within your company. Each department or queue has
users that focus on tasks for those departments. Users can be part
of multiple queues and tickets can be passed between queues. Help
Desk provides you with unlimited number of queues for management
of your support email, such as Billing, Information, Support, System
Administrator.
Read More
about Full Spectrum CRM
Find out more by contacting a MVI CMS consultant
at 877-633-9536 x6
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