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March
Newsletter
What is SUPPORT? One definition is: to undergo or endure, esp. with patience
or submission; tolerate.
That is not MVIsolutions definition. We believe support is a crucial element
in our industry. Lack of support can be crippling to a business regardless
of size. From the smallest website to the largest corporation, support
is vital.
Another definition for support is: assist in performance.
That is the one we like at MVIsolutions.
That is where MVIsolutions comes in. We have worked hard to develop a
support system for our clients. We understand how crucial it is to get
the help you need, when you need it. Support can be a simple part of solving
a problem when it is readily available but when it isn’t, it can
be a source of stress, frustration and leaves you questioning your resources.
We’ve all heard the stories, how long the hold time was, how the
representative was of no assistance, how you got disconnected after holding
and had to call back. It seems to be a hot issue lately.
Have you ever called for support and held, and held, and held some more,
not for seconds or even a few minutes, but for an outrageous amount of
time? That is where the stress comes in, followed shortly thereafter by
the frustration. Then finally you reach someone who you quickly realize
totally unfamiliar with your issue, who then says they must transfer you
to someone “more qualified” to handle the problem, only to
hold, and hold, and hold some more.
Have you ever used a company’s e-mail support system? They promise
fast responses but you never receive an answer and if you do it is days
in the coming? Leaving you stranded with no help.
MVIsolutions has struggled with support ourselves. We have needed support
from vendors at times and have become frustrated with the level of response
we have received. Over the years we have made solving the support issue
a high priority.
Thanks to our newest product, Full Spectrum CRM, we have implemented a
system to handle our support issues in the most efficient ways possible.
Leaving a customer stranded for hours at a time is not an option. Our
support line is usually answered immediately by someone you already know,
not someone in another country. If it’s not able to be answered
right away you can leave a message, and the appropriate person to handle
your issue will call back within one hour.
However, we would like to encourage all our customers to use our support
e-mail service. The e-mail is monitored constantly and forwarded to the
person who is best able to handle them the most efficiently and you will
receive a message back stating how your problem was resolved. If the issue
is deeper than a quick fix, you will receive a telephone call to discuss
it.
Send your support issue to:
Support@mvisolutions.com
Or call 954-491-9969 x4
Or call 1-877-633-9536 x4
After hours emergencies call 954-734-5421
February
Newsletter
MVIsolutions #1 goal is staying in touch with our customers needs. As
time moves forward and technology changes our world, we found we needed
to change the way we kept up with our own business needs.
As technology professionals, we pride ourselves on keeping up with the
most advanced technology, all the current trends and providing this knowledge
to our customers. But when it came to keeping up with our own interoffice
customer relationship management, we realized we needed a new system.
After searching the CRM market and not finding exactly what we needed,
we decided to put our developing skills, technology base and all our creative
thinking together to develop what we believe to be the best CRM system
available. The result is Full Spectrum CRM, which provides superior features
and performance with major pricing advantages.
Full Spectrum CRM is being used by MVIsolutions staff every day to keep
us connected, organized and informed. It is easy to use, accessible from
anywhere, including mobile devices and smart phones, with internet capabilities
and can be modified to your company’s specifications.
The right CRM solution provides a company with a suite of business features
designed to improve the tracking of leads, sales inquiries and web forms.
Additionally, the right CRM solution provides staff with the ability to
fully handle support through the use of documentation, support tickets
and calendar functions.
After developing, testing and using Full Spectrum CRM we are convinced
it has improved our business productivity and we are now making it available
to our customers. This system has changed the way we do business. It has
organized, consolidated and connected our company in ways we couldn’t
have predicted.
CRM’s play an important role in any company’s customer lifecycle.
As customers go through the progression within any company, from a prospect
considering a purchase, to an existing account, CRM can play an important
role in all aspects of the process.
Could your office use an affordable CRM system to simplify your business
and improve your company’s productivity? If so, then contact us
for more information and advantage pricing for being a current MVIsolutions
customer. You can preview our demo, get a 30 day free trial or just ask
questions.
Check out a Demo of Full Spectrum CRM
Click here to view Full Spectrum CRM:
http://www.fullspectrumcrm.com/crm_overview.htm
Click here to view the ticket system: http://www.mvi-crm.com/help-desk.htm
Click here to view the sales lead manager system http://www.mvicrm.com/sales.htm
HOW IMPORTANT IS YOUR CHOICE OF WEBHOSTING
COMPANIES?
At MVIsolutions we feel it is important that our clients
be informed and educated in the services they use or may use in the future.
Hosting is a vital part of the web-based experience and MVI Hosting offers
the most reliable and secure hosting services on the net. We offer quality,
top notch service and support for our clients.
MVIsolutions uses a Tier-1 facility maintained by professionals with years
of experience and outstanding customer service. We offer hosting solutions
for a wide range of web applications, from the smallest user to larger
high end users. We offer competitive pricing and superior reliability.
When it comes to hosting one size does not fit all. That is why we offer
solutions for all types of applications and any level of budget. Our hosting
department will find the right, customized solution for you.
WEBHOSTING OPTIONS:
Shared Hosting
We believe that a tier-1, carrier-neutral network is not the only thing
needed to provide a high-speed and reliable shared hosting environment.
There must also be a proper server structure in place to allow for fail-overs
and load-balancing. Unfortunately, most shared web-hosting environments
today are run on a low-budget, where one server does it. At MVIsolutions,
we don’t consider this type of architecture as a solution at all.
Hosting a dynamic, database-driven website with full email capabilities
requires more horsepower and robustness than a single server can handle.
Hosting on one server alone means that the one server has to handle DNS,
SMTP, POP3, IMAP, Spam Filtering, HTTP, FTP and SQL combined! This type
of setup can spell disaster if any one of these services gets over-worked.
That's why at MVI Hosting, our shared hosting accounts are housed on a
multi-server system to provide the best possible speed and reliability.
Dedicated Hosting
For clients interested in their own servers, we offer a wide variety of
solutions. From single-server applications to multiple-server setups,
we use only the highest quality and most reliable servers and equipment
the industry has to offer. When a client comes to us for a dedicated hosting
solution, we respond by creating a custom server infrastructure that best
meets their needs.
Co-Location
MVI Hosting offers premium co-location space
on a per Unit rack space. MVI Hosting's co-location is an affordable way
to get your single server co-located at one of America's top, Tier 1 facilities.
From small, single-server setups to high-end, multi-server setups, MVI
Hosting's experienced staff will work with you in determining the right
co-location solution for your equipment.
We hope that the importance of where to host your web-base application
is clearer now. Please contact us with any questions. Hosting questions,
1-877-633-9536 x317 or support@mvisolutions.com.
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