The client was able to expand their mattress inspection business from statewide to nationwide with the use of this customized business management tool. They are now able to allow customers and technicians to login to the application and view the warranty claims and the results of the inspections.

This online business management tool allows the site administrators to manage their customers, technicians, and inspection requests. The administrator is able to assign the inspection requests and view their status progression. The inspection manager includes automated color coding of inspection requests to allow the administrator to quickly see inspections that have not been performed or are late.

Technicians are able to login and manage the inspections that have been assigned to them as well as take the Mattress Marshal Inspection Certification Test.

Customers are able to see the status of their inspection requests and view a history of their inspections.